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Facebook Steps it Up, but are Customers Happy?

July 20th, 2010

Lots of news on the Facebook front today; according to Foresee Results, which administers the e-business portion of the American Consumer Satisfaction Index (ACSI), Customer satisfaction with Facebook isn’t that great. In commenting on Facebook’s results, Foresee said: When asked what they like least about Facebook survey respondents gave answers including privacy and security concerns, [...]